Shipping policy

At Ummah Balance, most items are made to order through our print-on-demand fulfilment partner. This means your item is produced specifically after your order is placed.

Please read the information below before placing an order.

UK delivery only

At this time, we only accept orders for delivery within the United Kingdom.

Orders placed for delivery outside the United Kingdom may be refused or cancelled. If this changes in the future, we will update our website and policies.

Processing and production time

Most Ummah Balance items are made to order. Please allow time for your order to be printed, packed, and prepared before it is dispatched.

Production usually takes around 3 to 5 working days, although this may vary depending on the product, order volume, supplier workload, and other circumstances outside our control.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

Delivery times

After your order has been produced and dispatched, the estimated UK delivery times are:

Standard – 48 Tracked: approximately 2–5 working days after dispatch.
Express – 24 Tracked: approximately 1–3 working days after dispatch.

Please note that these delivery estimates apply after production and dispatch. Most of our products are made to order and usually require approximately 3–5 working days for production before they are dispatched.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to postal disruption, courier delays, high order volumes, supplier delays, severe weather, bank holidays, or circumstances outside our control.

Shipping methods

UK customers can choose between the following tracked delivery options at checkout:

Standard – 48 Tracked
Express – 24 Tracked

Orders are normally dispatched using the corresponding Royal Mail tracked service. For larger or heavier parcels, an alternative tracked courier service may be used where necessary.

Shipping costs

Our current UK shipping rates are:

Standard – 48 Tracked: £4.99
Express – 24 Tracked: £6.99

Shipping charges are shown at checkout before you complete your order.

Incorrect delivery details

Please make sure your delivery address is correct before placing your order.

We are not responsible for orders delayed, lost, or returned because incorrect or incomplete delivery details were provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at:

support@ummahbalance.com

We will do our best to help, but once production or dispatch has started, we may not be able to amend the order or delivery address.

Missing or delayed orders

If your order has not arrived within 10 working days after dispatch, please contact us so we can look into it.

Please include your order number, name, delivery postcode, and any tracking information available when contacting us.

We may ask you to allow a reasonable amount of time for the delivery service to complete delivery, especially during busy periods or postal delays.

Failed delivery or returned parcels

If a parcel is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect from a delivery point, we will review the situation and advise you on the next steps.

Additional delivery charges may apply if the order needs to be resent.

Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible and include photos of the packaging and item.

For damaged, faulty, incorrect, or not-as-described items, please refer to our Returns Policy.

Order tracking

If tracking is available for your delivery service, tracking details will be provided by email after dispatch.

Some delivery methods may not include full tracking updates at every stage.

Contact us

For shipping questions or help with an order, please contact:

Ummah Balance
Email: support@ummahbalance.com