Privacy policy

At Ummah Balance, we are committed to handling your personal information with honesty, care, and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.

This Privacy Policy explains how and why we process your personal information and the lawful bases we rely upon.

Who we are

Ummah Balance is an online Islamic lifestyle brand selling made-to-order clothing and related products.

For privacy-related questions, you can contact us at:

support@ummahbalance.com

Information we collect

We may collect the following types of personal information:

• Name
• Email address
• Billing address
• Delivery address
• Phone number, if provided
• Order details, including products purchased, sizes, colours, and order history
• Payment-related information, processed securely by our payment providers
• Messages or enquiries you send to us
• Information about how you use our website, where collected through essential cookies or similar technologies

We do not intentionally collect sensitive personal information unless you choose to provide it when contacting us.

How we collect your information

We collect personal information when you:

• Place an order on our website
• Create or use a customer account, if available
• Contact us by email or through our website
• Sign up to receive updates or marketing emails
• Use our website or checkout

How we use your information

We use your personal information to:

• Process and fulfil your orders
• Arrange printing, packing, and delivery of your order
• Send order confirmations, shipping updates, and customer service messages
• Respond to your enquiries or support requests
• Handle returns, refunds, complaints, or order issues
• Improve our website, products, and customer experience
• Send marketing emails, where you have chosen to receive them
• Meet our legal, tax, accounting, and fraud prevention obligations

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may use your information because:

• It is necessary to fulfil a contract with you, such as processing, producing, and delivering your order.
• We have a legitimate interest, such as responding to enquiries, improving our services, preventing fraud, and running our business in a responsible way.
• We have a legal obligation, such as keeping records for tax, accounting, and compliance purposes.
• You have given consent, such as when you choose to receive marketing emails. You can withdraw consent at any time.

Sharing your information

We only share your personal information where necessary to operate our store, fulfil your order, provide customer support, or meet legal obligations.

We may share information with:

• Our website and ecommerce platform provider
• Payment processing providers
• Print-on-demand fulfilment partners who produce, pack, and ship your order
• Delivery and courier services
• Email and customer support service providers
• Analytics, security, or technical service providers, where used
• Professional advisers, such as accountants or legal advisers, where necessary
• Regulators, authorities, or law enforcement where required by law

We do not sell your personal information.

Print-on-demand fulfilment

Most Ummah Balance products are made to order. To fulfil your order, we may need to share relevant order information with a print-on-demand fulfilment partner.

This may include your name, delivery address, order details, product selection, size, colour, and any other information needed to produce and deliver your order.

Payments

Payments are processed securely by third-party payment providers. We do not store your full payment card details on our systems.

Your payment provider may process your payment information in accordance with its own privacy policy and security procedures.

Marketing emails

If you sign up to receive updates from Ummah Balance, we may use your email address to send you product updates, reflections, campaign updates, or other brand news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

support@ummahbalance.com

We will not send you marketing emails unless you have chosen to receive them or where we are otherwise permitted to do so by law.

Cookies

Our website may use cookies or similar technologies to make the website work properly, support checkout, remember basket information, improve security, and provide a better browsing experience.

These essential cookies are necessary for the operation of the website.

If we use non-essential cookies, such as analytics or marketing cookies, we will provide appropriate information and consent options where required.

You can usually manage or disable cookies through your browser settings, although some parts of the website may not work properly without essential cookies.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be kept for legal, tax, accounting, and business record purposes. Customer service messages may be kept for a reasonable period so we can deal with enquiries, disputes, or follow-up questions.

Marketing information is kept until you unsubscribe or ask us to delete it, unless we need to keep limited information to respect your preferences.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards required by data protection law, such as adequacy regulations, approved contractual protections, or other lawful transfer mechanisms.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent where we rely on your consent

To exercise any of these rights, please contact us at:

support@ummahbalance.com

We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Website: www.ico.org.uk

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, suppliers, or legal obligations.

Any updates will be posted on this page.

Contact us

For questions about this Privacy Policy or how we handle your personal information, contact:

Ummah Balance
Email: support@ummahbalance.com